FAQ's
Frequently Asked Questions (FAQ)
Ordering & Shopping
Q: What payment methods do you accept?
A: We accept:
- Credit/Debit cards (Visa, MasterCard, American Express)
- Bank transfers
- Cash on Delivery (COD)
Q: Do you offer gift wrapping?
A: Yes! We offer gift wrapping services for 150 per item. You can select this option during checkout and even add a personalized message.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 1 hour of placing them. Please contact our customer service immediately if you need to make changes.
Q: Do you offer bulk/wholesale orders?
A: Yes, we offer special pricing for bulk orders exceeding PKR 50,000. Please contact our wholesale department for quotes.
Shipping & Delivery
Q: What are your shipping rates?
A: Our shipping rates are:
- Free shipping on orders over PKR 3000 (domestic)
- Standard shipping: PKR 150
- Express shipping: PKR 200
- International shipping: Calculated at checkout
Q: How long will my order take to arrive?
A: Typical delivery times are:
- Domestic standard: 5-7 business days
- Domestic express: 2-3 business days
- International: 10-15 business days
- Local pickup: Same day
Q: Do you ship internationally?
A: Yes, we ship to most countries. Import duties and taxes may apply and are the responsibility of the customer.
Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in original packaging. See our detailed return policy for more information.
Q: How do I return an item?
A: To return an item:
- Contact customer service for a return authorization
- Pack the item securely in original packaging
- Include the return form
- Ship to our returns department
- Refund will be processed upon receipt
Q: What if I receive a defective item?
A: Please contact us immediately with photos of the defect. We'll send a prepaid return label and replace the item or issue a full refund.
Product Information
Q: Are your toys age-appropriate and safe?
A: Yes, all our toys meet or exceed safety standards. Each product listing includes recommended age ranges and safety information.
Q: Do you sell battery-operated toys?
A: Yes, some toys require batteries. Product descriptions specify if batteries are:
- Included
- Required but not included
- Not needed
Q: Can I get replacement parts?
A: Yes, we offer replacement parts for most toys. Contact customer service with your order number and the specific part needed.
Account & Security
Q: Do I need an account to order?
A: No, you can check out as a guest. However, an account helps track orders and earn rewards.
Q: How do you protect my personal information?
A: We use industry-standard encryption and never store credit card details. See our privacy policy for details.
Special Services
Q: Do you offer assembly services?
A: Yes, we offer assembly services for large toys and playsets in select areas. Additional fees apply.
Q: Can I create a gift registry?
A: Yes, you can create baby shower, birthday, or holiday gift registries through our website or in-store.
Q: Do you offer price matching?
A: We match prices from authorized retailers for identical items. Some conditions apply.
Store Locations & Hours
Q: What are your store hours?
A: Our stores are open:
- Monday-Saturday: 9:00 AM - 8:00 PM
- Sunday: 10:00 AM - 6:00 PM
- Holiday hours may vary
Q: Do you offer in-store pickup?
A: Yes, in-store pickup is available at all locations. Orders are usually ready within 2 hours.
Rewards Program
Q: How does your rewards program work?
A: Members earn:
- 1 point per dollar spent
- Double points during birthday month
- Special member-only discounts
- Early access to sales
Q: How do I join the rewards program?
A: Sign up is free at checkout or through our website. You'll start earning points immediately.
Contact & Support
Q: How can I contact customer service?
A: You can reach us through:
- Email: support@kiddimiddi.com
- Phone: [Your Phone Number]
- Live Chat: Available 9 AM - 5 PM EST
Q: What are your customer service hours?
A: Our customer service team is available:
- Monday-Friday: 9 AM - 6 PM EST
- Saturday: 10 AM - 4 PM EST
- Closed on major holidays
Still have questions? Contact our customer service team for assistance.
Last Updated: November 17, 2024